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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3393 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 11811 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12469 Views
  • 85 replies
  • 0 kudos

Outage

I work as a Roadside Recovery Driver in The Dartford area, i attended a number of breakdowns on the M25 yesterday and was not able to summon assistance on a few occasions which put myself, the casualty vehicle and occupants at Major Risk of a potenti...

Darren6 by Level 1: Joiner
  • 389 Views
  • 2 replies
  • 0 kudos

No service

Yesturday I had no service on any of my o2 contracts, how can I be compensated

Lealea by Level 1: Joiner
  • 1319 Views
  • 5 replies
  • 0 kudos

Internet

Is the 02 network back up and running fully im still having problems

Lesley3 by Level 1: Joiner
  • 288 Views
  • 2 replies
  • 0 kudos

O2 Staff

Hi, Let me introduce myself. I am Iain and i work for a competitor to 02 and I have signed up to this forum to voice my support for all the staff working in the contact centres during this turbulent time. From a customer point of view I can understan...

iainlew by Level 1: Joiner
  • 1061 Views
  • 2 replies
  • 3 kudos

Texts

Anyone still having issues sending texts keeps telling me not sent and then some people are telling me they got the text 3x ??

Sid by Level 1: Joiner
  • 1784 Views
  • 10 replies
  • 0 kudos

Compensation

What compensation is O2 offering for the blackout alday yesterday?

Warren86 by Level 1: Joiner
  • 1926 Views
  • 5 replies
  • 0 kudos

Resolved! redeem free gift

cant get onto o2-gifts site times out all the time and there is only a short time left to claim gift can any one help

Anonymous by Not applicable
  • 9442 Views
  • 10 replies
  • 0 kudos

Multiple text messages have taken daughters credit!

My daughter sent a text message this morning and it just kept sending it over and over again so her credit was around £5 and it is now at £1.90 and I have had to switch her phone off! My husband's phone is doing the same but luckily, he has unlimited...

SarahNico by Level 1: Joiner
  • 1553 Views
  • 7 replies
  • 0 kudos

Loss of data

As you have a contract with me to provide a service which you have failed to do today, im looking for compensation as i pay my account when its due i keep up my contract with you, but today with loss of coverage my job was affected as i need to be in...

Wilma by Level 1: Joiner
  • 470 Views
  • 4 replies
  • 1 kudos

Todays problem

Am I going to receive compensation for no service that I expect and pay for? I have been without service since 6am.This affects my work and day to day activities.