General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 rolling plans not as good as they made out to be

o2 pay and go rolling plans seem good but they are at times not as good as they are made out to be.I only saying this as every few months I have had problems with the rolling plans since I moved from o2 pay and go big bundles nearly a year ago.Some m...

Everything you want to know about the iPhone iOS17 update

This article might be of use to some community members :- iOS 17 Cheat Sheet: Everything to Know About the iPhone Update - CNEThttps://www.cnet.com/tech/mobile/ios-17-cheat-sheet-everything-to-know-about-the-iphone-update/

voicemail

I have never used voice mail but of late I am getting numerous voice mail alerts. Using my mobile I went in and changed password, I did not know I had. I gave a 5 digit password. No comment back to say it was not satisfactory. However on using to get...

I cannot upgrade my phone in branch or on the app?

Hi, I've had the same iPhone XR with o2 since 2018 and am long overdue for an upgrade. A few days ago I dropped my phone damaging it beyond repair, so visited the store to upgrade. I was told after giving my details that they couldn't access my accou...

Account problem

Since the middle of October we have had problem with o2 to clear the balance ** numerous agent on 202 had told us this would be sorted. The pho was returned and has been confirmed as returned but my bill still shows an outstanding payment. We do have...

No signal and poor customer service - promises never followed through.

Morning all Anyone else find the customer service from O2 really poor? I have been reporting that the signal where I live has been unusable for the last year. Basically paying for a service I can't use. Which is a real shame as Ive been with O2 for m...

Application for £8 sim rejected twice despite perfect credit

I ordered an £8/month sim and was rejected twice. I couldn’t understand and worried that something was wrong with credit files. I checked and found these scores: Experian 999/999 Equifax 943/1000 Transunion 665/710 I have a long credit history and ha...

Scam Calls from "O2"

I've recently been plagued by calls from landline numbers about ten times by people saying they're from O2 offering a 30% discount on my bill due to service outages (which I've not experienced). After listening to questions on the first such call I d...

Disney channel

I’m confused. Are o2 paying me £7.99 a month for that awful Disney Channel? You should be ashamed of yourself trying to inflict that trash on to your customers

Last 3 Days internet is not working properly. browsing take ages. asked few friends. Is anyone else?

Last 3 Days internet is not working properly. browsing take ages, can not do most of stuff via sim internet which I use to get done. Restarted internet, mobile, no joy. Internet works fine on WIFI, just sim internet very poor. Asked few friends. Does...