General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Mast fault Par3

Since December 2022 I have been reporting and fault with service, sadly updates since have been to say we are working on it!! Have O2 no engineers? 4 months is ridiculous, what is it I am paying for?

No network coverage for over a month now

I have had no, or very limited, network coverage at my house for over a month now. The network status shows there is a fault with a mast. How long will this take to fix? It is causing a lot of inconvenience not being able to call anyone or receive te...

Phone wouldn't work in Germany

I have just come back from Germany (Lower saxony) and whilst I had coverage, both in rural and city areas I couldnt get the phone to work, it had continual E! no data etc. This was despite switching off and on, airplane mode off and on etc. I had to ...

Is O2 roaming worth bothering with?

AFAIUI, all roaming (Europe or elsewhere) is limited to just a 500 Kbps speed cap. So regardless of having "O2 Travel" or "O2 Travel Inclusive Zone", there is no point in having either, as your data will be so slow as to be unusable.[I've used even b...

Upgrade Trade In

I upgraded my Samsung 21 ultra yesterday and opted to trade my phone in and filled in the details...Paid my last fee for an upgrade as it was a month early. I have received the phone but no instruction for my trade in??? I'm very confused as I'm not ...

Has Anyone Been Able to Disable CGNAT with O2?

I'm trying to setup a site to site VPN using a cradlepoint 5G router feeding a Pfsense firewall and coonect it too a Fortigate device. As far as I can see, it's all setup correctly but fails due to the CGNAT in use at O2. This is on a business accoun...

Sharp practice

During a visit to Switzerland, there were daily messages that £1.99 had been deducted for mobile data even though it was switched off the entire time (confirmed by data usage on the phone). After a long call to customer services (involving a supervis...

NO SIGNAL IN BT34 1PH

No 4G/3G and no phone signal in BT34 1PH or BT34 3FN general areas for last week or 2

Bolt-ons

I like O2, but I don't find the one-of payment bolts-on very good value. £5 for 500mb of data isn't much for a fiver, especially for a smartphone with lots of apps - that's not even 1GB. And £12 for 3GB is £2 more expensive than a Big Bundle. £5 for ...

O2, why the delay adding 4G to the Tube?

EE, Vodafone and Three all have 4G/5G running on parts of the Central Line/Northern Line. O2 has signed an agreement with BAI to deliver coverage as well, yet O2 still has not switched on any coverage. Can somebody from O2 please explain what the del...