General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Bluebook problems, when does it go past a joke?

Hi all,I've been having a problem with my o2 Bluebook for a few months now. When I try to log into it it saysSorry, you no longer have access to this page...SorryThe owner of this page has changed the access rights for this page and it is now private...

Unknown caller becoming a serious pest - what can I do?

Hi everyone. I am being called every day now by a caller who will not leave their number. The number comes up UNKNOWN. Sometimes I just ignore it, but quite often I will just pick up the phone and answer it without looking to see who it is. When I an...

MICHAEL JACKSON TICKETS AND PRIORITY CODE!!

I HAVE JUST SPOKEN TO 02 CUSTOMER CARE AND THEY HAVE TOLD ME THAT ALL TICKETS HAVE GONE! FURTHER MORE I ASKED ABOUT THE CODE! HE FIRST ASK IF IT WAS AN 8 OR 9 DIGIT CODE THEN FOLLOWED BY ASKING ME IF IT HAD NUMBERS AND LETTERS!!! SO ALL THE PEOPLE WI...

O2's stupid website

is anyone else struggling with the rubbish website?I want to find my bill, which in itself is impossible to do, and the website takes you on a merry-go-round which always leads you back to the dash board, never to your bill.So you then write them a m...

Can i transfer credit from one sim to another?

I accidently(spelling?) topped up my old 02 sim card and i dont want to use that old sim card anymore, so is there any way to transfer my credit from that old 02 sim card into my new 02 sim card? thanks.

O2 dont want me as a customer?

Im having trouble becoming a O2 customer. I would like to join O2 on their Iphone 3G 8g £45/month tariff. I visited the o2 store in merry hill, Dudley earlier this week to get one.But upon O2's credit check I have been declined, I've checked my equif...

Sudden 'Inactive Sim' on Sony Ericsson K750i

Hi People,I bought a K750i on Ebay.co.uk in November last year. Yesterday my phone started displaying an Inactive Sim message. I established the problem was certainly with the K750i by testing the SIM with different phones. Incidentally, the problem ...

Iphone-less than a month old and stolen

Can i get my phone insured and then report stolen?as it is less than 28days old ( as states on the website that it must be less than 28days to be insured). So can i insure it and then report stolen (as it was stolen right from my very hands) and i ha...

First time O2 Customer not Happy will not renew!!

Hi All my current experience with O2:I would just like to express my frustration with O2 services as my bill is overdue and i cannot pay it by any means whatsoever:1-my Phone has an outgoing Call ban even to the customer service number2-the 24hour pa...

changing to simplicity

if i change from pay as you go to the simplicity sim what happens to the credit i have?