General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

o2 Joggler Weird problem

I admit it, I like the Joggler, but mine seems to have devloped an odd 'quirk' ... for no apparent reason, mine keeps opening the sports news page on its own randomly - no-one needs to touch the screen, it just does it.Anyone else suffering from this...

blackberry & O2

i brought a balckberry 9000 bold november 2008 via the o2 online website throughout january a fault occur where the handset would crash adn go to a white screen. when i contact o2 they told me that they dont deal with repairs to blackberry and need t...

Glastonbury Coverage - What Happened?

Why was O2's service quite so awful this year at Glastonbury?I understand that the festival is in a remote area where the network is sized for one man and his dog so some disruption is to be expected, but most networks put in additional capacity - th...

Roaming charges

For those who may be a bit scared of the costs involved when using their phones abroad.http://ec.europa.eu/information_society ... #new_rules

O2 rudest customer service

There is nothing ruder than being ignored.I emailed customer service from this site 3 times since 7th December and although I received an acknowledgement number for each not a single reply even when i moaned about being ignored.Do O2 ever reply or ar...

Caring 02?

My iPhone went on the blink this morning. I took it straightaway to Chippenham 02 centre. Nothing they could do. No loan phones. No interest. No help. Going somewhere else in future. Maybe Blackberry via Vodaphone. They can't be less helpful.JB

AT&T Reduce the IPhone 3GS for upgrades! Will o2 follow?

Hmm what are the chances that O2 will follow? AT&T Have suddenly decided that they are going to reduce the cost for people who already own the Iphone already in contract to half the price...Whats the likely hood that O2 would follow? I understand its...

o2 calling abroad

Evening all !My girlfriend is currently travelling through europe and is with the vodafone network. Now, she has vodafone passport which for the next 2 months means she can treat her phone the same as she would at home, ie calls texts etc, all her ca...

Nokia N97 - 02? carphone warehouse

Sooooooo does anyone know as yet whether o2 will be selling the nokia n97??? I believe they will be through the carphone warehouse but as yet no release date. Why do they do this, doesn't make sense to me!! The carphone warehouse has assured me that ...

premium txt scam

I have been using o2 broadband for over 1 year. my bill is normally between 30-35euro. This month i got my bill it was 65.44 . I thought it was strange because i didnt do anything different to other months . I went to o2 and they told me i had subscr...