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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28897 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29273 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Hello

Hello everyone I’m new to 02

Nevski by Level 1: Joiner
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  • 1 replies
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Abominable service

I have been trying to change my account from monthly, to pay as you go for over a week now and have my number transferred to my new Account. I have been on the phone with several different operators. After being on in total 10 hours over several days...

S1k2 by Level 1: Joiner
  • 177 Views
  • 1 replies
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No Signal

I've had no signal at my home address for weeks now. This has never been an issue. Everytime I go on the network checker it says Looks like a nearby phone mast isn’t working as it should, sorry.Our engineers will be on the case already, and your serv...

Kenneyk by Level 1: Joiner
  • 392 Views
  • 4 replies
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Exhausted with O2 and their awful deals

I joined O2 and got an iPhone 14 with O2 switch up. In March money was really tight and changed my tariff down to a lower data allowance. The page told me I would lose O2 refresh, but didn’t mention switch up. Having been informed that I’veswitch up ...

Charges while abroad

My latest bill includes £8.33 for data browsing or downloads while abroad. It occurred when I went to Qatar. I didn't do any browsing or other conscious downloading and I turned off mobile data within five minutes of landing. I suspect the phone was ...

jumbani by Level 1: Joiner
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  • 2 replies
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viewing usage

ok so i was with virgin but they merged with o2 and moved us to o2, with virgin home page you could view all calls incoming outgoing and texts updated every 30 minutes just by selecing recent usage, o2 does not seem to have this option, or am i missi...

breathe68 by Level 1: Joiner
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  • 1 replies
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Cancel contract

I will not pay one penny for a call barred contract fix it or cancel it now. I have walked round for 3 days with the wrong number now I have the right number but can not make any calls had enough fix it.

Mark50 by Level 1: Joiner
  • 300 Views
  • 2 replies
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Port Number

It is now day 15 with no number port, filled out online forms twice called customer services over four times hung up on twice when Irefused the hard sell offer being proposed and practically guaranteed the port would be done in 24 hoursbut because I ...

Robicus by Level 1: Joiner
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  • 4 replies
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Signal is shocking in MK5 8AZ

I was initially a pay as you go Vodofone user with zero hassles of signal, so when I was looking at getting a contract I was recommended by people in MK to go the O2 route - this has been the worse decision of my life! I truly regret going over to O2...

2Bars by Level 1: Joiner
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  • 2 replies
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O2 is by far the worst

Definitely the worst service ive ever had, ive had this phone for 2 years, no help at all, ive asked multiple time to help me with my insurance that i pay for and bad services that i pay for, awful service and heed my warning if you see this, leave o...