General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Really disgusted

So I was thinking of joining o2 I got PAC code form provider brought my phone online and collected in store same today(turns out next day) so I cancel contracts and returned to store as advised by my02 support for it canceled and receipts.few days la...

Big bundle

I am thinking of changing to the £10 big bundle. Do they take the £10 out of your mobile leaving you with no credit to use for numbers not included in your allowance. Would I be better to top up £15 the first time to give me credit to use if needed. ...

turning off voicemail

As per title.Have been migrated from Virgin Media, and want to turn off voicemail.In VM's account, I was able to access things like roaming, voicemail, and call barring, premium numbers, etc, and change their preferences from the account, both websit...

Roaming

Please could you ask, I am going to Austria do i need to register to use my phone abroad or is this done automatically when my phone connects to the network there?

DPD lost my phone

I was meant to receive my phone 3 July. I have contacted o2 multiple times and have been told DPD are doing an investigating as to why it’s been lost. That’s not my problem because I paid o2, that’s between them and DPD. Tried cancelling and I can’t,...

5am message from O2 confirming payment will be taken

How do I either switch off or at least change the time that O2 send me billing texts. I was woken at 4:59am this morning by a text from O2 simply saying that they will be taking a monthly payment. What a ridiculous time to send the message. I cannot ...

Leaving o2 after 5 weeks

I was a Virgin customer (Monthly) and I was changed over to o2 about 5-6 weeks ago.From day 1 there was issues. I have no voicemail and I had no caller waiting. After several hours to the "customer services" over several weeks, I am now in an even wo...

O2 Website is appalling

I have been with O2 for 18 months now and have just gone through a torturous upgrade process, which has gone wrong and I am still trying to sort out. The main issue for this post is the awful o2 website. It is very hard to log in at all and often ver...

Xperia 1V IMEI number not recognised

Hi all, I am on switch up on O2 and when i`ve tried to swap my phone on a number of occasions now there comes a fault that the iemi number isn`t recognised. Has anyone else encountered this? Many thanks

Transfer from Virgin Mobile

I have 4 mobile accounts that were force migrated from VirginMobile to O2. One device did not reconnect, seems the SIM was corrupted. I have received an email stating a new SIM was ordered (not by me) and an email stating something shipped, but track...