General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Charge to Mobile

So I used to have subscriptions via charge to mobile PSN and Google... All of a sudden stopped working .. Playstation and Google confirm no issues their side .... CS have upped limits and removed all limits but to no avail any help would be much appr...

Charge to mobile not working

I have been using this for years and its suddenly stopped working. I had to speak to many people at o2 as they didn’t seem to understand what pay to mobile is. They said there is no restrictions on my account. So I contacted Apple, they said that on ...

Does O2 have an actual technical support department with paid human staff?

It seems to be impossible to get any answers out of this organisation. They just have a forum where well meaning people say whatver they think might be an answer to any question posed. The chatbot system is clueless.Do they employ any humans?

cookie policy pop up jams website up

the incessant cookie policy popup that happens on every page just jams the site up making it impossible to actually select anything on screen... so much for trying to upgrade my kids sims... and yes, i click on allow cookies, but nothing happens... o...

Blocked For Fraud?

Hi all, Curious to see if anyone else has had any experience like this with O2: My wife chose to upgrade her phone yesterday via the my o2 app. Text received this morning from dpd to say its on its way today. Next we have a missed call then a message...

Blue Monday reward

Hi,I won a £20 giftcard for pizza express on blue Monday in 02 priority yesterday 5th May 2025 but I haven't received a email confirmation and I haven't received my giftcard, I spoke to customer service live message and I was told to message on this ...

O2 blue Mondays

I've won prizes the last two Mondays on Blue Mondays but have not received emails with the vouchers for either. Last Monday I won the 5 pound flowers and then this morning the 20 pizza express voucher. I'm beginning to wonder if these vouchers exist?...

Better Mobile Cover Goes Live from O2 UK on East Coast Mainline

The heading of the ISP Review article is quite exciting, until one realises that this is two tunnels at King's Cross and not the entire East Coast Mainline :- Better Mobile Cover Goes Live from O2 UK on East Coast Mainline - ISPreview UKhttps://www.i...

My data and outgoing calls have been turned off due to the payment issue (see topic from last week)

Above. I had an official email from O2 about an hour ago telling me that due to the "payment issue" on my account (which was actually paid off 5 actual days ago) my data's been turned off and ALL outgoing calls have been redirected to the payment cen...

RIP - Skype

I believe that today ends about a quarter of a century of this most useful app :- Skype shutting down: Your memories as Microsoft shuts down the video calling service - BBC Newshttps://www.bbc.co.uk/news/articles/cp913ze3k9jo