Discussions & Feedback
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Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 1172 Views
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 5378 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 17635 Views
  • 98 replies
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keeping an old number

I am looking for advice. I have been repeatedly trying to obtain my old number. I now live in Australia and my old number i had in the UK is connected to my bank account. I mean i can no longer even log onto my account due to changes in the UK system...

KiwiRae by Level 1: Joiner
  • 8 Views
  • 0 replies
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Disney+

Hi. I dont know if this has been convered but its completely baffled me. So I chose disney+ as my free extra, followed all the emails and activations, and now it says my o2 disney+ subscription linked to another email address...I only have 1 email ad...

AKJ by Level 1: Joiner
  • 18 Views
  • 1 replies
  • 0 kudos

Complaints

Hi All, Would anyone be able to assist in providing contact for the directors office please? I am beyond fed up with the terrible customer service of o2. Funny thing is I’m not even a customer and this experience has cemented that I will never become...

SP3 by Level 1: Joiner
  • 73 Views
  • 2 replies
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IMEI barred when phone lost. Now its been found O2 cannot reinstate my network on my phones handset

I hope someone can help. I called O2 on 08/01/22 as I had lost my phone and requested that the phone and IMEI be blocked to prevent fraudulent activity incase it was stolen. (I actually had to contact O2 3 times before the block was successfully plac...

FLW by Level 1: Joiner
  • 2163 Views
  • 42 replies
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Robdoggery.... 11.7% increase

An 11.7% rise in my monthly contract charge - cheers, O2 -I'll be getting my PAC as soon as my 24 months are over Good job I'm only paying £11 / month "We wanted to let you know we’re increasing the price of your tariff. We know a price rise is never...

O2

O2 are so bad. You can not talk to Amy one and when you do. All I get is I am sorry. You can not get any Signal. But I can help you. Would you like to get out another Sim contract They can always help you when they are selling something but they can ...

BIG-tel11 by Level 1: Joiner
  • 103 Views
  • 1 replies
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New phone for a hard of hearing person

HiI'm looking for a more modern phone for a hard of hearing person . Either good sound for phone calls and or hands free facility. My M9500 is old and not working well. I think it was a refurbished one.I'd like good sound and good camera, easyish to ...

Jenny105 by Level 15: Gaining a Reputation
  • 92 Views
  • 1 replies
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Roaming

My wife and I have received a bill, albeit small, for a few Mb’s for roaming in Dubai, yet our data was switched off from the moment we left UK until we returned? We know our phones so not tech biffs! Anyone else had this? We are new to O2 so tbh fee...

RockyV by Level 1: Joiner
  • 116 Views
  • 2 replies
  • 0 kudos

Customer Feedback

Hey gang, I hope that you're all well. I'll cut the story short, in my area I seem to generally get poor 4G coverage and terrible speeds on 3G. I was fed up of paying for data that I was struggling to use so finally decided to call cancellations with...

Wod by Level 1: Joiner
  • 227 Views
  • 2 replies
  • 3 kudos

Am I approved or not?

I got the confirmation email -Thanks for your order - it's now full steam ahead at our end.We'll process your order as quick as we can, so it will be in your handsbefore you know it. And if you're itching for updates (which we're sureyou are), keep a...

Daledogg by Level 1: Joiner
  • 531 Views
  • 4 replies
  • 0 kudos