General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

02 switch up

This all started when i sent my phone for a 02 switch up. Firstly i had a samsung Galaxy Flip 5 and i wanted to use the switch up service the change to the samsung flip 6. Unfortunelty the samsung galaxy flip 5 was not eligible for the switch when i ...

Pixel 9 pro fold dispatch email

The pixel 9 pro fold officially releases today and I'm yet to receive a dispatch email. Is anyone else in the same boat? This is my first time preordering a phone from O2 so I'm not sure if it's normal not to have received an email by now.

None payment of £0.00 debt

Hello, I know that these posts are not monitored by O2 staff but this might help someone else and would also like to hear from anyone that had a similar problem and whether today's "Outcome" is likely to be the end of the problem... I recently got my...

Why is O2 spamming me with SMS whenever I restart my phone?

Since I've been with O2 (I was moved over from Virgin Mobile over a year ago), voicemail has worked perfectly. I have no problems with it. For the past few weeks, however, whenever I restart my phone (I do this every morning), O2 spams me with the fo...

Appaling Customer Services

Does anyone else agree that O2 Customer services are the worst of any company? Near 7 weeks have now passed since first raising my complaints via phone calls and emails and all they do is close the calls without making any contact and providing an up...

For security, we have to stop picking up the phone

An informative, albeit slightly controversial article, from TechCrunch :- For security, we have to stop picking up the phone | TechCrunchhttps://techcrunch.com/2024/09/07/for-security-we-have-to-stop-picking-up-the-phone/

Imei bar/ blacklisted device

A handset I bought from o2 was imei barred and blacklisted in January 2023 by o2. This was not something I requested but may have been done by mistake. I have paid for the handset and have p.o.p from ee. I have spoken to 5 advisers in customer servic...

Moving from PAYG to monthly

I have just switched from pay as you go to pay monthly and they gave me a new sim. What do I do with the payg sim? Do I keep it? I don't think it's on a rolling plan just a bundle plan.

St43dz

Hey, I don’t know why you want to charge extra fees because I don’t understand and I need help as soon as possible

Don’t Buy and service from O2

Hi, I ordered a mobile phone Samsung S24 Ultra on 12th July 2024 and I collected the device on 13th July 2024. I gifted it to my wife for her birthday but she didn't like it because she used an iPhone since her first phone. I called customer services...