Why can i not claim my free gift

[Silica]

Re: Claiming free gift.

I was contacted by o2 to say i can claim my free gift, only when i have tried to do so it is not allowing this, I would like to know why would i have to go through all these questuons when you already have that info and then not being able to claim that which i payed for, its the reason for buying that model because it came with the free gift.

[jonsie]

Some help here

Guide: Gift with Purchase  

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@Silica 

Someone mentioned a few days ago having problem with the code ; there was a "circle" in it and having tested it and failed with a capital "O" and a lower-case "o", it worked with a number "0" - a zero. 

Hence, if it is the code that is troubling you, copying and pasting rather than retyping it might be the answer.