I was Platinum for a while. Lost it when I realised I could get a better phone more cheaply, and still on O2's network, from another outlet. I have been with O2 since the days whan they were Genie...
Can't say I have noticed much difference between Platinum and Plebeian, TBH
I find platinum CS exceptional for me the benefits are, only had 1 agent who couldn't care less and I believe he has been moved to payg lol
I have even had a bottle of wine from platinum CS when my account was completely broken, to say thanks for my patience which I thought was a nice touch.
A lot more experienced agents in a small team think there's about 30 agents (Happy to be corrected)
A lot more friendly agents
99% first time fixes
I have never waited more than 1minute to get through to an agent.
If dialling 402 doesn't put you through to them, then it seems your number isn't in the System to recognise you.. so an agent has to transfer you.
So who or what do you have to do to get platinum?
That's a good question - can't say I know what nudged me up into that bracket for 2 or 3 years. I did get a good upgrade whilst I was Platinum, as I recall, and a dedicated phone number to call if I needed help.