on 19-12-2018 13:21
on 19-12-2018 13:36
I do feel for you, though have to say O2 are correct when they infer it's not always easy to repair a mast.
They do have to wait for permission to access land. The ownership of said land could have changed since they first erected the mast.
I might suggest if this is a longstanding problem, that you move providers. If you make a good complaint they may allow you to leave without penalty (if you are lucky)
https://www.o2.co.uk/how-to-complain
(Use Resolver in the link above. It is known to get good results )
Veritas Numquam Perit
on 19-12-2018 13:38
on 19-12-2018 13:38
@Artlebeck I'm not defending O2, but there are masts on privately owned land, and sometimes they have difficulty in gaining access. Whatever the situation is, you shouldn't be spoken to like that by customer service. The ombudsman won't do anything about this. You need to lodge a formal complaint with O2 before you take things further. https://www.o2.co.uk/how-to-complain