Any of the tips here of help https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Voicemail-not-kicking-in/td-p/895553 but persevering on the phone may be the only option
# O2 Customer service
Perhaps you need to look at alternative service providers.
When not satisfied with the customer service representative - speaking to a supervisor / higher authority to escalate a matter is a fundamental right of any paying customer.
O2 's answer to that proposition is as an O2 customer you have 24 - 48 hours of waiting time when you request a call back from the manager/supervisor at O2.
then O2 claims - we are the best customer service !!!
Glad you got it sorted. I need to sort my voice mail out because I can't disable it. I just don't have the will at the moment to start deleting the TU account and set it up again. Already tried signing out and deleting and reinstalling but to no avail. It's possible that it's down to having the app installed on two laptops that I have no access to for the foreseeable future so I may just have to leave voice mail enabled for now.
But as said, getting through to the right person is absolutely everything with O2 these days.
Good afternoon @Anonymous! Welcome to our forum. Awesome to see the issue got sorted in the end!
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