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Virgin migration

DJRobinson
Level 1: Joiner
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First I'm told it's seamless, but I now have zero signal. Them I'm told multiple customers have the same problem so Switch it off and on again, but I still have no signal. We will send you a test text...yeah, try it, I HAVE NO SIGNAL.  Ah you need a new SIM then. Got the new SIM,, 24 hours later still no signal.  Contacted O2 again. Don't worry, it takes a while. Give it 24 hours. 24 hours later and I STILL HAVE NO SIGNAL. 

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MI5
Level 94: Supreme
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@DJRobinson 

I'll ask @O2Sarah- to help in the morning.

Meanwhile, see if anything here helps Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Sarah-
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Thanks for the tag @MI5 

@DJRobinson I will send you a private message so we can check your account. 

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Breanna
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Was @O2Sarah- able to help you sort this out @DJRobinson?

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