Hi all,
I was the victim of identity theft back in March 2023. The thiefs took out three credit agreements with O2, Tesco and Very.
Mistaking the default notice letters for a phishing scam, I ignored. When they kept coming I made contact with all three companies. Luckily for me, Tesco and Very closed the accounts straight away. Very even made efforts to make sure it didn't happen again.
Now, the main point. O2 closed the accounts, but I never recieved written confirmation. July comes around and Lowell send me an email. They have acquired the debt owed to O2 and are now in charge of acquiring the debt from me.
This is obviously not very fun. Along with the effect on my credit score not allowing me to rent a property, it is also just very stressful.
I contacted Lowell straight away with the situation. They listened, and agreed to pause any debt owed to them for one month so I could acquire confirmation that the accounts were fraudulent. I contact O2, after another long call, they confirm that it is escalated and I will recieve a call within 48 hours and an email.
That didn't happen. A whole month, I waited. Unfortunately trusting O2 that they will come through and send the letter.
It is August now and I have recieved another letter, the month has passed and they have unpaused their debt collection.
I have called O2, they person on the phone was absolutely lovely but the the outcome was the same. 48 hours and an email.
Here is hoping they can sort it.
Please.
Thanks.
