Using my phone in the USA

victim31150 · ‎31-07-2023

Can anyone help, please? I am utterly confused.

From information off the O2 website it seems that my phone, a Motorola G(8) is not compatible with North American networks. Yet, an assistant at my local O2 shop, who examined my phone suggested I buy an "international bundle" for £6 per day so that I can use the phone in the States when I visit there later in the year. Having done further research, some sources say that my phone should work fine, others say it won't work. I only need it for emergencies or to make a call or two book cabs etc. One source, who seemed adamant that my phone will work suggested that I simply switch on roaming when I need to make a call then switch off afterwards. Can anyone enlighten me once and for all?

MI5 · ‎31-07-2023

@victim31150

US have turned off 3g so you need to have 4g calling enabled to make calls.

USA - Roaming with O2

Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

victim31150 · ‎31-07-2023

My phone shows the 4G icon at the top right of the screen so can I assume that it is 4G enabled?

MI5 · ‎31-07-2023

@victim31150

4g needs to remain showing when you make a phone call.

It is 4g calling that is required, not just 4g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Enlli · ‎31-07-2023

@victim31150 Phone your answerphone and see if the 4G symbol remains at the top.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

victim31150 · ‎31-07-2023

When I am at home and connected to WiFi the 4G icon at top right of the screen is greyed out. If I go out and the WiFi is disconnected the 4G icon is lit up. However, as soon as I make a call the icon is replaced by a H symbol. What does all this mean?

MI5 · ‎31-07-2023

@victim31150

It means you do not have 4g calling enabled.

Contact O2 to enable it on your account.

message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) o2 call them Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

victim31150 · ‎31-07-2023

Does it cost extra to have 4G enabled?

Enlli · ‎31-07-2023

@victim31150 wrote:
Does it cost extra to have 4G enabled?

You need to ask for 4G Calling to be enabled. It does not cost anything

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎31-07-2023

@victim31150

Need to be clear here.

It is 4g CALLING you need. You already have 4g, but not the ability to use it for calls.

$g comes with wifi calling and is free to add,

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)