Upgrades to note 7

Anonymous · ‎17-08-2016

Tried yesterday to upgrade to to preorder Samsung Note 7, after talking to upgrade staff for 30 mins, completed online order including credit card details, placed order and told phone could be picked up on the 30th, recieved further email stating click on link to complete order today, click on it and it says phone 202, i have phoned 202 3 times spending over 90 mins on the phone and all I'm told is keep clicking on the link,
My credit card details are floating around somewhere, i don't know if I'm getting a phone or not, today I have had wifi charger and sd delivered that are useless without phone, sort it out or i cancel the whole order and get a phone from Samsung themselves and cease my contract in 4 months time.

Toby · ‎17-08-2016

Hi @Anonymous,

Welcome to the community! We experienced an issue with a few upgrade orders yesterday. Have you tried again today?

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Anonymous · ‎17-08-2016

Doesn't bode well for the iPhone launch if there are problems with Note7 pre orders

MI5 · ‎17-08-2016

You're not alone.
Many have experienced difficulties with the online ordering process.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-08-2016

Supposed to be fixed now....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎17-08-2016

If you had read the email correctly you would already be aware the i have spoken to 202 three times today with no resolution.

Cleoriff · ‎17-08-2016

If O2 don't get this fixed asap they will lose a lot of orders. Quite ridiculous really to put a flagship phone up for pre-order and have these sort of issues....

Veritas Numquam Perit

Anonymous · ‎17-08-2016

I've just received a text telling me it's fixed but still can't complete or cancel the partial upgrade I started yesterday....not happy

Anonymous · ‎17-08-2016

@Anonymous You might want the complaints link

http://www.o2.co.uk/how-to-complain

MI5 · ‎17-08-2016

Tey clearing your cache and cookies.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.