Upgrades to note 7

[Anonymous]

Tried yesterday to upgrade to to preorder Samsung Note 7, after talking to upgrade staff for 30 mins, completed online order including credit card details, placed order and told phone could be picked up on the 30th, recieved further email stating click on link to complete order today, click on it and it says phone 202, i have phoned 202 3 times spending over 90 mins on the phone and all I'm told is keep clicking on the link,
My credit card details are floating around somewhere, i don't know if I'm getting a phone or not, today I have had wifi charger and sd delivered that are useless without phone, sort it out or i cancel the whole order and get a phone from Samsung themselves and cease my contract in 4 months time.

[Toby]

Hi @Anonymous,

Welcome to the community! We experienced an issue with a few upgrade orders yesterday. Have you tried again today? 

[Anonymous]

Doesn't bode well for the iPhone launch if there are problems with Note7 pre orders 

[MI5]

You're not alone.
Many have experienced difficulties with the online ordering process.

[jonsie]

Supposed to be fixed now....

[Anonymous]

If you had read the email correctly you would already be aware the i have spoken to 202 three times today with no resolution.

[Cleoriff]

If O2 don't get this fixed asap they will lose a lot of orders. Quite ridiculous really to put a flagship phone up for pre-order and have these sort of issues....

[Anonymous]

I've just received a text telling me it's fixed but still can't complete or cancel the partial upgrade I started yesterday....not happy

[Anonymous]

@Anonymous You might want the complaints link

http://www.o2.co.uk/how-to-complain

[MI5]

Tey clearing your cache and cookies.