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Upgrade appalling service

Julie19671
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i have received the most appalling service today, I upgraded my phone and used the link I was emailed to place my order, after following the instructions I and putting my payment info in the website crashed and my order didn't go though, however my payment went through despite me not having confirmed the order.

 

I have been told now that it will take 7 days for me to refunded and I was asked to place the order again and pay a further £195.00, then had the nerve to tell me they couldn't promise me it wouldn't crash again.

 

I needed the phone to be delivered tomorrow which isn't going to happen, as a result I have contacted my solicitor and I will cancel both m contracts and I am also in charge of my work contracts which are with o2, over 400 employers with phones, I will be cancelling this on Monday, ****** company.

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Cleoriff
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Appalling. You do have a 14 day cooling off period so you are within your rights to cancel  the order that didnt go through. However you will have to pay all the other contracts off before you cancel.....

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

*The Game Is On*

Girl in a jacket
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Cleoriff
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Appalling. You do have a 14 day cooling off period so you are within your rights to cancel  the order that didnt go through. However you will have to pay all the other contracts off before you cancel.....

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

*The Game Is On*

Girl in a jacket
Message 2 of 20
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viridis
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That spectacular payment system strikes again...
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jonsie
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They don't seem in any rush to get it fixed either.....

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Cleoriff
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@viridis wrote:
That spectacular payment system strikes again...

Now affecting new business it seems....Disgusting really....

*The Game Is On*

Girl in a jacket
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Anonymous
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They are very quick to get your money but wont give it back as quick when they mess up. Rather insulting to affected customers
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MI5
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If I looked after 400 accounts I'd expect a free phone too !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Id expect a free phone & a massive discount

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jonsie
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Message 9 of 20
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MI5
Level 94: Supreme
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It's one phone call.... but could be a long one tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 20
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