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Unpaid air time txt messages from ? Two today. One fit 27.04 one for 28.00 the free phone number giv

Anonymous
Not applicable

Bogus txt messages 

Message 1 of 8
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7 REPLIES 7

MI5
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Have a look at help here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi...
For further assistance, call customer services http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
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Cleoriff
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@AnonymousCould you give us more details please?

Or follow the advice here https://community.o2.co.uk/t5/How-to-guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/ba-p/968023

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Message 3 of 8
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Anonymous
Not applicable

The messages are headed O2 but the free phone number is 2729. 

I have moved to an independent business provider so have no O2 bill at all. 

Message 4 of 8
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MI5
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Maybe you should check with your business manager or call 8002 to check if you have any outstanding payments on your account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 8
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Cleoriff
Level 94: Supreme
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2729 is the automated payment line @Anonymous

 

*Automated Payment Line

Customers can pay using the automated payment line. Dial 2729 from your mobile or call 08005884217 from a landline and enter the mobile number you wish to pay

https://community.o2.co.uk/t5/How-to-guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/1014090

 

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Girl in a jacket
Message 6 of 8
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Martin-O2
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Hello @Anonymous did you get any more information on what these charges are for? 

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Message 7 of 8
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Anonymous
Not applicable

Thanks Martin. 

I have had no more correspondence about this and my phone is still working as normal.

I have checked my O2 account and there are no charges.

Message 8 of 8
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