Just putting it out there…the real o2
In September 2022 I returned a device which o2 acknowledged they had received in September 2022 and the account is now closed with a zero balance along with email confirmation.
In January 2023 o2 instructed Moorgate collection agency to collect an outstanding debt for the device that was returned and acknowledged.
I was called anytime of day visited to my property demanding payments and threatening interest and court proceedings telling me the would put a charge against my property.
I told Moorgate there has been a mistake on o2 behalf please go back to o2 and speak to them…o2 continued to instruct Moorcroft and they harassed myself and even an ex girlfriend which as you are aware it’s quite worrying the kind of behaviour
Not only causing myself and my partner stress and worry it affected my credit rating by 94 points for something that was not my fault.
In August 2023 after moorcroft relented along came Lowell with the same demand and once again I told the company this is an error
Finally on Nov 1st 2023 I have confirmation that the item was returned in September 2022 over 12 months later …all the above was completely unnecessary and the damage and stressed caused was with prejudice clearly.
What a way to conduct businesses,
