Solved: Turkish Internet banking

Anonymous · ‎25-08-2016

I'm trying to access my turkish Internet banking in Turkey. My uk phone is the registered number and all was okay until last week. Now, I'm not receiving the single use encrypted pin number which is sent by text when I log in. The bank has checked and it's all fine their end - the text is being sent but I'm not receiving it.

MI5 · ‎25-08-2016

Have you rebooted the phone and tried cleaning the sim card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-08-2016

If the text comes from a short code that may well be the problem. It may well be an issue with the local network. ..

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎25-08-2016

Have you rebooted the phone and tried cleaning the sim card?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎25-08-2016

So Turkish banks use the same security procedure for access to your account as Vodafone uses for customer account access !

"My life is a facsimile of a sham"

jonsie · ‎25-08-2016

With the problems in Turkey at the moment I'm sure banking is way down on the agenda

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎26-08-2016

MI5 you're a genious thank you! Googled reboot - followed the instructions and finally everything is working. Log in is working and I can pay my bills!

MI5 · ‎26-08-2016

Glad you're sorted mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.