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Trying to upgrade my phone

Catherined
Level 1: Joiner
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I am one of the 1.5 million in lockdown. 02 have text me to say I have used all my data and wont be able to upgrade me until May 18th, even with increased tariff.  No one is available to speak to, and when I tried to upgrade online, they have my account logged against my daughters phone, not mine. It is very upsetting that their ease of contact is difficult at the best of times, let alone in this current climate.  Can anyone at all help me?

 

Thanks

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Cleoriff
Level 94: Supreme
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Hi @Catherined 

There are numerous numbers in this guide which you can use to contact O2. Best time to call is 8am

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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