Hi there,
Hoping someone can help me with this. Knowing I was approaching the end of a 3 year pay monthly contact with O2, I wanted to have my new contract in my name instead of my mother’s, instead of upgrading in her name. I was advised by O2 that I could take out a new contract in my name, and complete a transfer of ownership so that I could keep my number. The new phone arrived, my mother completed security and confirmed the transfer of ownership. I was told to expect to lose signal on the old phone within 24 hours, perhaps even overnight.
This was almost two weeks ago. My old phone is still running on my old number, and my new one is running the temporary number still, which is extremely inconvenient. I called O2 on Sunday, and they told me that the request had been logged and that “back office” would email me when the transfer had been completed within 48 hours.
It is now late on Thursday, the transfer has still not taken place and it’s becoming increasingly harder to get hold of Customer Services, I have tried twice today and the call has been ended due to the line being too busy.
It’s just unacceptable - I work full time at a hospice, and I do not have the time to be chasing after O2 over something that should’ve been completed in less than 24 hours.
Please can someone help me with this, I’d be so grateful.
Thank you!
