The Virgin merger
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on 07-05-2020 08:35
I discovered today that O2 and Virgin are to merge, and I'm very concerned about this. I left Virgin for O2 because a single text would have cost me one hundred times more than it does with O2. Will the prices change, or will I still get the same low ones that I do now? Tomorrow I will have been with O2 for just six months; I don't want to have to switch again.
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on 07-05-2020 08:55
Good Morning, For now everything is as it was yesterday and these things take time to take shape. Lets see what happens when it happens and you can still be confident that as it is just now o2 will continue to offer the same great service it aspires to do.
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on 07-05-2020 08:56
We already have numerous threads running on this, although we have no idea what the impact of the merger will be.
Veritas Numquam Perit
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on 07-05-2020 09:51
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on 07-05-2020 09:51
Thank you, that helps.
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on 07-05-2020 10:12
Sometimes I imagine SKY customer services consists of 5 or 6 Scottish women trying to answer 50 different phone lines in some portacabin that’s seen better days that’s been plotted up in a field somewhere near Edinburgh!! ;0)
Truth is the time you spend on hold isn’t because the team are constantly experiencing a very high number of calls, their just experiencing a number of calls but have never paid enough staff to cope with the demand and that’s a fact.
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on 07-05-2020 10:23
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on 07-05-2020 10:23
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on 07-05-2020 12:54