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Thank you O2

Anonymous
Not applicable

I would just like to express my sincerest thanks to O2. I was a passenger stranded in Sharm el Sheikh and whilst there incurred incredibly high call charges due to calls being made to my airline to establish when my family and i were going to be flown home and charges from people at home phoning to ensure my family and i were ok. This was a stressful time and addional costs were also incurred with accommodation expenses etc. I telephoned O2 to see if anything could be done regarding my bill and you kindly credited my account and covered this expense. So many people are quick to complain about poor service but I would like to thank you for the great service i received. This is one less thing i have to worry about now. It so refreshing to see a big organisation doing something positive in a bad situation.

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PhoneChanger
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Always nice to hear of positive service rather than complaints. Good to hear @Anonymous and good to hear your home safe & shound
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MI5
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O2 announcement here for anyone else with the same problem http://community.o2.co.uk/t5/Welcome-News/O2-Support-for-Customers-in-Sharm-El-Sheikh/m-p/925717#U92...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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+1 on the kudos 

its good to see post's thanking not bashing 

 

 

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Anonymous
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Thank you very much for the coming to the forum and expressing your gratitude. I will certainly feedback your appreciation to the team! I hope your return home was safe

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jonsie
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It was a stressful and terrible time both for those caught up in this atrocity and for families back home. Just awful and it's great when the civilised world pulls together and helps and supports those people affected.

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Cleoriff
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Such a lovely post @Anonymous I am glad O2 were able to help and hope you and your family are recovering from this awful experience....

*The Game Is On*

Girl in a jacket
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Anonymous
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Lovely to read this positive experience slight_smile Thanks for sharing @Anonymous !
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