on 28-04-2015 23:09
on 28-04-2015 23:09
28-04-2015 23:17 - edited 28-04-2015 23:20
28-04-2015 23:17 - edited 28-04-2015 23:20
Hi @Anonymous
Sorry you are having this problem
I would advise you to give Live chat a miss on this one. Contact customer services directly using this link
Edit: having re-read your post I note you say you are looking to upgrade? You can do this via MyO2
Veritas Numquam Perit
on 28-04-2015 23:20
on 28-04-2015 23:20
Probably better not to use live chat for this, they're often busy and not always reliable.
You could upgrade via MyO2 online but not sure if that will work if you've cancelled your existing contract.
on 28-04-2015 23:47
on 28-04-2015 23:53
on 28-04-2015 23:53
on 28-04-2015 23:53
When you say you've cancelled your current contract, have you gone through the correct procedure?
on 29-04-2015 09:31