Tariff renewed when i changed my phone

[HutchUK]

I changed my phone a few months ago as i couldnt get on with Iphone and wanted to go back to Samsung. I traded in my phone and got a new S6 but checked my account today to find that my airtime tariff had been restarted from this date to???

 I thought the phone contract and billing contract were now seperate? I at no time asked for this or gave my permission. Can you confirm that this is as i think incorrect. Although i have been with O2 for many years i have no coverage at home at all and work is now next to useless, whereas my staff have 4G on other companies.

[MI5]

Yes they are separate but run consecutively.
If you take a new contract your device plan and airtime start as new together.

[HutchUK]

So what is the point of splitting them? Seems to offer no benifits just a gimick as usual. If i had know i would have paid off theiphone and took a contact elsewhere  😞 O2 seem to be getting worse on the customer service, just spin and gimmick and they are getting left behind on rural coverage

[MI5]

The main benefit is so you can pay off phone early and upgrade so it suits people who like a new phone every 6 months, for example.

[HutchUK]

Unfortunately this is not how it was explained to me in the shop. They said it was a completely seperate entity and the 2 contract ran seperately. I feel i have been misled 😞 Oh well 12 months i will have to put up with no service, 3G would be a dream , 4G is a mythical Unicorn. Oh hang on just a signal would be nice!

[MI5]

You can pay off the device plan and walk away if you wish.

[Anonymous]

If you knew this about the signal beforehand then you should've gone with another network they suits your needs instead of signing another o2 contract