Switch Up issues

[LM6X2]

Hi there has anyone received any switch up issues, I placed a switch up request, placed and order was sent however was cancelled by o2 and not one customer service agent has been able to help for many days now, any tips?

[madasaf1sh]

@LM6X2 

Switchups have to be done in store, so you are best placed doing it at your local o2 store Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

Also depending on when your Plus Plan stared means you may be on the 90 day terms..