Service suspended 2 days after renewing
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01-06-2018 20:18 - edited 01-06-2018 20:19
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01-06-2018 20:18 - edited 01-06-2018 20:19
Currently on hold listening to a very bad version of the arctic monkeys trying to find out why my service has been suspended when the recorded message advises me that the amount I owe is zero!
Now i have to spend time time listening to the attrocious music while I wait for a CS person.
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on 01-06-2018 20:20
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on 01-06-2018 20:24
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on 01-06-2018 20:24
and try some of the tips here too https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-06-2018 20:39
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on 01-06-2018 20:39
Was a ****** up with a DD for the final payment on the device plan which meant £25 was owed, but nothing on airtime which explained why the recorded message was saying I owed zero.
Made payment and hopefully all should be ok now
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on 01-06-2018 20:57
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on 01-06-2018 20:57
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-06-2018 21:03
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on 01-06-2018 21:03
Ill give the phone a restart tomorrow if no joy Ill call back in, at least its all squared off and everything is back as it should be now.
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on 01-06-2018 21:04
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on 01-06-2018 21:04
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 02-06-2018 07:28
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on 02-06-2018 07:28
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on 02-06-2018 13:52
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on 02-06-2018 13:52
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on 04-06-2018 12:15
Hi @g7rpo, I hope it's all sorted now Let us know if it has update all fine or if you need further help!
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