Security question

[Anonymous]

Dear O2,

It would be helpful, if when asking, "what is the answer to your security question?" (automated service) if you said what the security question was? Having an actual question is always handy for if an actual answer is wanted.

Kind regards

[Cleoriff]

Hi @Anonymous I would tend to agree here. I contact O2 so rarely I struggle to remember what my security question was set at initially. We have an Ideas section on the forum.Why dont you post there and see if this is viable?

http://community.o2.co.uk/t5/Community-Ideas/idb-p/community_ideas

Edited to add....you aren't actually speaking to O2 here. We are all customers like yourself....:smileywink:

[MI5]

You can view your security question in your http://www.o2.co.uk/myo2

[jonsie]

I always wonder why people need a reminder of the security question and it wouldn't be nearly as secure if they have to give a clue. How would they know if it's your mmn, your wife's maiden name,  the first school you went to, the first street you Iived in or the football team you love or lothe. Let's all take responsibility for the security question we register. 

[Cleoriff]

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@jonsie wrote:

I always wonder why people need a reminder of the security question and it wouldn't be nearly as secure if they have to give a clue. How would they know if it's your mmn, your wife's maiden name,  the first school you went to, the first street you Iived in or the football team you love or lothe. Let's all take responsibility for the security question we register. 

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I agree to some extent...but I speak from personal experience and have difficulty remembering them all unless I write them down. I generally have three I use but when you dont contact institutions frequently it becomes a guessing game for me. We are all different after all

Also there are different ways of setting up and asking a security question.

For instance one place I bank with, asks 'what was your fathers middle name'? Easy.

A bit different to 'Whats the answer to your security question'?

[jonsie]

I've never been asked to give the full security answer, only letters from it. How many people give anything other than their mothers maiden name.?

[Cleoriff]

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@jonsie wrote:

I've never been asked to give the full security answer, only letters from it. How many people give anything other than their mothers maiden name.?

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It depends on the institution as to whether they ask for letters or full answer.  My bank in Spain has a completely different system altogether. it's a security question but totally unlike anything I use in the UK. Additionally if you knew my mother's maiden name you would understand why I never use it. 

[MI5]

Naturally mine isn't mothers maiden name and neither should anyone else's be

[Anonymous]

Mine definitely isn't that far that particular reason 

[adamtemp64]

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@jonsie wrote:

I've never been asked to give the full security answer, only letters from it. How many people give anything other than their mothers maiden name.?

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Never as that is on your birth certificate and can be a source of identity fraud . (Public records)

Things like first pets name etc are much safer as are first road you lived in etc