Scam call from 02

[Twinkle2]

I was scammed today by the 02 support team…. It DOES NOT exist … thankfully the O2 people are aware of this and cancelled the order they had placed and charged to my account.  No new iPhone 15 for them! 

[Bambino]

@Twinkle2 It wasn't the O2 support team who called you.

[madasaf1sh]

@Twinkle2 

It wont have been o2 it will have been someone who convinced you that you where talking to o2, and bet you gave them a 6 digit pin number that o2 tells you to never give out on cold calls...

So follow these guides Guide: A Guide to Deal with Spam/Scam Calls and Text Phishing, Smishing & Scams. Latest info & advice. 

Glad you got it stopped, but I would keep an eye on your bank account, and change all your passwords

[MI5]

@Twinkle2 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.

Change your account and online account passwords. Not just your O2 account. All of them.

Forward fraudulent texts to O2 for free on 7726.

Contact Action Fraud on 0300 123 2040.

Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.

O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages

https://www.actionfraud.police.uk/