Samsung s20 ultra

[Bradley]

To anyone who owns the new Samsung s20 ultra, when you shake your phone a little can you hear something rattle inside? Or do I have a faulty device? I'm not 100% what it is but it could quite possibly be the sim card tray and I'm getting paranoid thinking it's something more important..

Please let me know, thanks

[Bambino]

@Bradley I don't own that phone, but I doubt anything should be rattling around inside. Is there a rattle if you remove the sim card tray? To be honest, in light of the current situation everyone finds themselves in, if the phone is working, just be gentle with it. If you can manage to get through to customer service, call and tell them what the issue is. They're really the only ones who can tell you what to do at this point. 8-8.30 am is the best time to call.

https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416

Edit: You might also want to consider Samsung UK support: https://www.samsung.com/uk/support/

[jonsie]

Apparently it's normal

https://forum.xda-developers.com/galaxy-s20-ultra/help/slight-noise-moving-s20-ultra-t4064433