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Romford Staff

Anonymous
Not applicable

You need to get rid off all romford staff.

 

They have no customer service skills and so rude.

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madasaf1sh
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Is their any particular reason? Maybe we can help on here
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
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Sounds like a bad experience so please tell us more. This isn't O2 you are communicating with, we're all merely customers like yourself. 

Message 3 of 11
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MI5
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Official complaints process here if you wish to give o2 the details https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 11
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Anonymous
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@Anonymous This is not o2 you are talking to. Maybe @MercedesS @Marjo @Martin-O2 could help 

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pgn
Level 58: Overseer
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@Anonymous wrote:

You need to get rid off all romford staff.

They have no customer service skills and so rude.


Not all O2 shops are actually run by O2 these days, @Anonymous - many are independently-run franchise operations:

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/9644284/O2-turns-to-franchises-to-help-with-Telefonica-debt.html

 

That's not to say you can't complain, though: https://www.o2.co.uk/how-to-complain

 

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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MI5
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Customers couldn't care less - it's o2's name above the door and if they give a poor representation of o2 they need to be taken to task.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 11
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pgn
Level 58: Overseer
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@MI5 wrote:
Customers couldn't care less - it's o2's name above the door and if they give a poor representation of o2 they need to be taken to task.

True. Complaining to the parent company without first exhausting the options available to them, such as asking to speak with the local store manager, @MI5, seems to be counter-intuitive, though.

 

McDonalds is a good example - make your gripe known the the in-store staff, then the supervisor or manager, ie complain from the bottom-up rather than from the top-down.

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


Message 8 of 11
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MI5
Level 94: Supreme
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As the OP was unhappy with ALL staff, they may feel a local complaint is a lost cause, although without further info, it's difficult to comment .
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 11
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pgn
Level 58: Overseer
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Very true, yes, with only half the story, it is difficult to determine...see_no_evilhear_no_evil  @MI5

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


Message 10 of 11
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