Perhaps raise this as an idea for o2 to look at http://community.o2.co.uk/t5/Community-Ideas/idb-p/community_ideas
It is a good idea.....though personally when I am in Spain I have a lot of access to WiFi and never find it an issue.
I do have to use roaming occasionally...usually in Malaga and dont have any problems at all. Dependent on area and usage I expect...
Veritas Numquam Perit
Re: Louise Garnett
I should like to congratulate your above employee on her exemplary service.
Last Friday I attempted to question on LiveChat how I could speak to someone in France using mobile phones. Since that time, despite several hours on LiveChat and phoning 202 I have been given no credible service. I was told I needed the International Favourites bolt on, which I purchased online.
I was unable to understand why I could not contact the telephone number in France despite being given various advice, different codes, different numbers and even being told at one point that I had needed to have my line “unblocked”.
I was given the impression that I was being told absolutely anything, whether correct or not, simply to get me off the phone or line.
After 5 days I was lucky enough to get through to Louise Garnett on 202. Not only did she solve my problem immediately, but advised me that I didn’t need a bolt on at all and that my existing contract was perfectly adequate.
I cannot describe the relief, not only to find out this information, but also to find someone who actually understood my problem, spoke English, and was able to resolve my issues so promptly. I feel she deserves your congratulations.