cancel
Showing results for 
Search instead for 
Did you mean: 

Retrieving an exchanged phone

CJ1989
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi all.

 

I recently claimed on my insurance after my screen smashed. It was impossible to use the phone and undertake a back up. I switched it for a new one (via the claims process), but have realised that my back up to Google Photos had not been switched on and I have lost very important photographs and video. I appreciate that this is my issue, but I am wondering if there is any hope at all of retrieving them. Any help would be valued. 

Message 1 of 2
206 Views
1 REPLY 1

madasaf1sh
Level 77: Grand Master
  • 10792 Posts
  • 59 Topics
  • 3115 Solutions
Registered:

@CJ1989 

 

Unless you included photos in a Google Drive backup (separate from Google Photos), then sorry but they are gone forever, and cant be retrieved...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 2
177 Views