Reporting Poor Mobile Data Connection

[jukbee]

Hello,

I would like to report poor mobile data connection on train between Waterloo and Surbiton, more specifically Vauxhall and Berryland, where signal has dropped to just 3G (H or H+) making it almost unusable. And it is only 4G in Surbiton. 

I was with Vodafone and EE before and they had better connection switching between with 4G/4G+ and 5G along those stations, and 5G in Surbiton.

I hope that O2 will take this on board and improve the coverage in the area above.

Thank you and kind regards,

Your customer

[Cleoriff]

@jukbee 

You can always check out this guide Guide: How can I sort out my network issues? 

Also If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you. This is a community forum and no-one from O2 will see your message here.

[MI5]

@jukbee 

You need to report through the my network app 

https://www.o2.co.uk/apps/my-network