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Recompensation

Morningstar
Level 1: Joiner
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A two day monthly subscription fee compensation in no way compansates for the financial loss and inconvenience caused by the network breakdown, 2 days, pathetic!!!
Message 1 of 5
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Cleoriff
Level 94: Supreme
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@Morningstar

32 million users were without service. Personally I'm surprised they are offering anything at all.

No Network guarantees 100% service. I know it's annoying for everyone re the outage. It wasn't even O2's fault. I'm a customer like yourself who was inconvenienced.

Luckily I had a back up plan.

*The Game Is On*

Girl in a jacket
Message 2 of 5
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Anonymous
Not applicable

@Morningstar Don’t need to moan at least they are offering something which they aren’t actually obligated to do 

Message 3 of 5
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jonsie
Level 94: Supreme
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Personally I think it's fair. O2 will look at your personal issues if you write in with proof of any loss of income. Many, many people will try and squeeze more, human nature I'm afraid. One day with no usage but they give you two days credit.

Message 4 of 5
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Mike_T
Moderator
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Thanks for reporting issues with the network. We have an official topic about this so we're locking this thread to keep the conversation in one place. Please use this thread for updates and to share your feedback. 

 

Thanks, 

 

The Community team

Message 5 of 5
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