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Recent charges

Syllabus1
Level 1: Joiner
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Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please? 

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MI5
Level 94: Supreme
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Could be months before O2 change it but that's assuming they intend do.

Sometimes they just make arbitrary changes at will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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gmarkj
Level 55: Good Authority
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The last we heard was in the link below:

https://community.o2.co.uk/t5/My-O2/Recent-charges/m-p/1481879#M13377

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 7
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jonsie
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Could be months....or never!

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TheresaV
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Hi everyone @Syllabus1 @jonsie @gmarkj @MI5 

 

This issue has now been fixed. Thank you for your patience and please let us know if you are still experiencing issues slight_smile

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Message 5 of 7
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gmarkj
Level 55: Good Authority
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Thanks for the update @TheresaV and having just checked recent charges are back on the main site and the billing one too.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 7
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TheresaV
Former Staff
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That's good to hear, thanks for checking @gmarkj slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 7 of 7
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