Reactivating old sim card and phone number

[ConfusedOwl820]

Hi guys,

I have managed to get myself into a bit of a pickle. I have recently moved to Australia and have subsequently stopped using my old O2 phone number however this is linked to my email account. I have just changed my email password however I have now been locked out of my email account as it requires two factor authentication using my old UK number.

I have just rang O2 who were not very helpful stating that they are unable to reactivate my old mobile phone number without me having access to my email account. I am really stuck here as all of my life is on this email account I really don't know what to do. Is there no other way for me to verify who I am / reactivate my old mobile phone number so I can receive texts to access my email once again?

Thank you for reading, I really hope someone out there can help me as I am devastated at the moment

[Enlli]

Was your old phone PAYG and disconnected for none use (needs a chargable activity every 6 months ) or was it contract you closes down?

In either case it is going to be difficult.

May be easier going through your email supplier who often have solutions to this scenario

[ConfusedOwl820]

Hi Enlli,

Thanks so much for your repy - it was a contract I cancelled when I moved to Australia. I am frustrated as I thought O2 might be able to verify who I am another way eg. security question/address or something. Do you know if it would be possible to set up a new sim with my old phone number? Sadly I use gmail and it says this is the only way I can access my account - can't find a contact number for them anywhere 😞

Thanks so much for your quick reply I really appreciate it

[Enlli]

Any use

https://support.google.com/accounts/answer/3463280?hl=en&co=GENIE.Platform%3DAndroid