Hi all,
I'm at my wits end here and do not remember the last time a company's customer service has upset/stressed me out this month. I lost my phone early last month and requested proof of usage/proof of barring from O2 on the same day that I had lost my phone for insurance purposes.
I was made to wait, close to 4 weeks before I finally got one of the documents (proof of usage) despite being told it will only take 3-5 working days multiple times. I have had to call O2 customer service again (keep being directed to off-shore service btw!) and again to ask for the proof of barring document and they've been telling me that theyre unable to block handsets despite it being on their help page that they do?! They also are unable to write an e-mail confirming that a blacklist request has been submitted.
https://www.o2.co.uk/help/device-and-sim-support/lost-or-stolen-device
It's literally on the first ilne of the page here.
They told me to come into store recently too, so I had to spend an hour travelling to do that and the folks at the store told me I had to call customer service...after telling customer service about this, they've then told me to ask Samsung if they can do it?! What on earth is this service.
When I then told my insurance company about all of this, they've confirmed from their databases that O2 did not even blacklist the handset and that it's being used right now too, so I'm incredibly upset and stressed at this service.
I've read all the guides here on the forum but just wanted to ask if someone can please tag someone from O2 that is not off-shore and can help me here. It's been over a month and this is ridiculous and I just want it over with. I just need proof of barring for my insurance, I don't know why it's so difficult.
I'm incredibly sorry for venting here and going on a rant but can someone please link an O2 staff member who can help me here, I'm desperate at this point.
