cancel
Showing results for 
Search instead for 
Did you mean: 

Premium rate services petition to O2

MI5
Level 94: Supreme
  • 119547 Posts
  • 605 Topics
  • 17455 Solutions
Registered:

EE have introduced a 2!step verification process for premium rate services. 

Vodafone allow customers full control within the My Vodafone app. 

O2 currently do nothing and many thousands of customers are scammed out of a lot of money every month. 

What will you do O2!to keep up with the competition and protect your customers or are you happy to take a cut and leave customers exposed?

if you want to add your voice to this, please comment below. 

Over to you, O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 1 of 109
9,355 Views
108 REPLIES 108

MI5
Level 94: Supreme
  • 119547 Posts
  • 605 Topics
  • 17455 Solutions
Registered:

@MI5 wrote:

@MI5 wrote:
End of another week and still no response to my last email........

and another week has passed with email silence.........


Another week of defening silence........

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 61 of 109
2,340 Views

Anonymous
Not applicable
Got a funny feeling you won’t get a response soon mate
Message 62 of 109
2,335 Views

MI5
Level 94: Supreme
  • 119547 Posts
  • 605 Topics
  • 17455 Solutions
Registered:
I ain't going nowhere wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 63 of 109
2,331 Views

TrevorMatthews
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Just had two £4.50 amounts fraudulently taken from one of my phones on O2 pay monthly.

Reported to O2 who just wanted to give me the fraudsters details to contact them.....

O2 have applied a £9 credit to my account.

I have reported this to the PSA and ActionFraud.

A barr is now on all the phones.

 

This simply is unacceptable O2!!!

Message 64 of 109
2,287 Views

Anonymous
Not applicable

Payforit_Sucks
  • 207 Posts
  • 3 Topics
  • 4 Solutions
Registered:

Some good news for a change. The PSA has finished its consultation on Subscription Services. I was pleased to see so many consumers responding to the consultation, to the extent that I don't think they were able to turn their backs on the problem!

 

There is a lengthy consultation document, and the responses can also be read on the PSA website.

The recommendations from the consultation include, amongst other things, a requirement for two factor authorisation for ALL subscription services. I wonder whether O2 will now do something and tell us how wonderful they are at listening to their customers!

 

It looks as though the days of the Payforit scam may be numbered.

 

Details are on the PSA website. https://psauthority.org.uk/news/news/2019/february/consultation-on-new-special-conditions-for-phone-...

 

They are now consulting on the proposals to introduce the new "Special Conditions" required to introduce the changes they are proposing. Please do respond to this. It would be a disaster if this failed at the final hurdle!

Phone payment scam? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to these scams. Join our Facebook Group
Message 66 of 109
2,269 Views

MI5
  • 119547 Posts
  • 605 Topics
  • 17455 Solutions
Registered:
Great news and pleased all the effort has started to pay off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 67 of 109
2,265 Views

gmarkj
Level 52: Innovator
  • 7504 Posts
  • 86 Topics
  • 365 Solutions
Registered:
Completed the consultation form.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 68 of 109
2,251 Views

Cleoriff
Level 94: Supreme
  • 103855 Posts
  • 780 Topics
  • 4902 Solutions
Registered:

@gmarkj wrote:
Completed the consultation form.

So have I....wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 69 of 109
2,248 Views

Gelphyn
Level 1: Joiner
  • 7 Posts
  • 0 Topics
  • 0 Solutions
Registered:

On Feb 10 2019, 09:57:54 AM I spoke to Akshay about charges made to my O2 Pay Monthly Account.

I have the full Transcript of the conversation if needed.

O2 claim I have made 'In App' purchases.

Akshay set up a Block on similar purchases being made.

Akshay also advised that it would be escalated to a higher level of Customer Support and to expect contact from them within 10 Days.

Eleven [11] days have passed with no contact from O2.

Reviewing my Account it has again been charged for purchases identical the the previous scenario.

The charges have now doubled.

I set a a Chat just now got underway until my cards were placed on the table, surprise surprise 'Our System has gone down'.

I intend to cancell my Direct Debit

Luck has it a very much reduced cost offer crossed my path this morning. Guess what!

 

No thanks O2 up U

Message 70 of 109
2,237 Views