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Poor service

Anonymous
Not applicable

I have been trying to get my mobile number transferred to my new SIM and during 2 chat sessions have been told this can take up to 24 hours. That was 3 days ago! Is this ineptitude typical of O2?

Message 1 of 6
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MI5
Level 94: Supreme
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See links here for online methods
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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Bambino
Level 74: Whizz kid
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@Anonymous Transfers don't happen over the weekends. If it was initiated Friday, it will probably transfer today. If it doesn't, speak to someone in Customer Service. Don't rely on Live Chat.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Message 3 of 6
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Anonymous
Not applicable
Chat won’t have actioned the transfer most likely
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MI5
Level 94: Supreme
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Just for clarity, is this a port in from another network or an o2 to o2 sim swap ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
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Martin-O2
Community Manager
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Hey @Anonymous has your number been transferred to your new sim yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Message 6 of 6
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