Poor Service

Anonymous · ‎10-09-2017

I had to return a new Sony Experia phone (within the 14 day period) 
spent 2 hours in the O2 shop buying a new iPhone 6s+ and swapping my old 
number to the new phone. 
I was told it would happen within 4 hours. 
Four days later back in the O2 shop because it had not been swapped over, 
I then spent and hour with a customer advisor who tried to chase the problem
 for me, he phoned customer services and was passed through numerous personnel
 at the other end explaining the problem each time, 
again I have been promised it will be completed within 4 hours, 
6 hours ago, it has still not happened. 
It looks like I will be back tomorrow asking for my £610 back

MI5 · ‎10-09-2017

Customer services should be able to sort this for you on the phone or live chat http://www.o2.co.uk/contactus
There is also a complaints link on there, should it need to be escalated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎11-09-2017

Hey @Anonymous welcome to our forum! Sorry to hear about the delay you had - was it all fixed for you in the end or are you still experiencing the issue?