Solved: Payments on my PHONE that are NOT MINE!!!!

Anonymous · ‎10-12-2016

Two SATURDAYS AGO I travelled on a very train to London!! While I was on the train NAKED Ladies appeared on my Phone so I switched it OFF!! Later when I was Travelling back ...A bill came up on MY PHONE for stuff i have never had from Supposedly from MICROSOFT!! This Bill was for £240 !!! I never go over my monthly limit at any time!!! On the MONDAY I went to our nearest O2 shop to sort it out !!! I sat there for 2 hours they said they couldn't do anything which I do believe!! I have spent an hour on- line NO RESULT!! 1.5 hours on the Phone...No Result!! And numerous time on my mobile its self!! I have phoned Microsoft and they say I have ABSOLUTELY NOT BOUGHT ANYTHING NEW AT ALL!!! All it seems they can do is text me on my phone asking me for my EMAIL....agian and again which they KNOW perfectly well when they want to sell me something!! I am at MY WITS END!! I am 78!! Disabled and have a hubby with parkinsons! Cross CROSS of Melksham and UPSET!!

Bambino · ‎10-12-2016

@Anonymous Please take a look at this link: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290

I DO NOT WORK FOR O2

Bambino · ‎10-12-2016

@Anonymous Please take a look at this link: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/m-p/968023/highlight/true#M112290

I DO NOT WORK FOR O2

jonsie · ‎10-12-2016

Naked ladies and a charge of £240?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-12-2016

Who does it say on your bill is billing you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Curr946 · ‎10-12-2016

Still cheaper than marriage lol. O2 should be able to investigate, or at the very most dispute the charge. War it one charge it lots of small ones

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎10-12-2016

£240 to see a naked lady? I don't think it's o2 at fault here

Cleoriff · ‎10-12-2016

@AnonymousDo you use your phone to access Facebook or any other site?. You may have inadvertently clicked on a link or something? Have you sent any MMS (multimedia messages or pictures?)

You account in My O2 should show what the charges are for..http://www.o2.co.uk/myo2

Veritas Numquam Perit

Bambino · ‎10-12-2016

@Anonymous wrote:
£240 to see a naked lady? I don't think it's o2 at fault here

It may not be O2's fault, but considering the age of the OP, you'd think that O2 would be a little more sympathetic in trying to help, both in store and over the phone.

I DO NOT WORK FOR O2

Anonymous · ‎10-12-2016

You would think that but to o2 they are only thinking about the monetary side of things

Bambino · ‎10-12-2016

Unfortunately, I have to agree with that. Perhaps @Toby can look into this when he next logs in?

I DO NOT WORK FOR O2