Paying my bill final message to O2

Anita4 · ‎16-04-2024

new off-shore call centre have tried twice to set up a DD, and failed
I have complained twice
No way of paying on here, which would be instant and allow me to use my business line again
complained in writing twice 9by letter0 to head office
One ignored, one replied to
visited a store in Westfield, only to be told they couldnt handle biz lines, to go to Ealing
Went to Ealing O2, they couldn't do it either
dialled the free number, no response
emailed the guy who answered my complaint, no response
emialed him again, no response
completed a survey which asked me if I'd recommend to friends and I put zero, no response
I am in Spain, cut off, yet able and willing to pay the bill that O2's call centre told be was going to be taken by direct debit
call centre can't transfer to their manager, or an O2 manager
Is there any leadership and management with O2 nowadays or don't you care about customers?
I haven't as yet posted on social media, as it seems a bit crass, but with over 2 million viewers per month, I may be forced so to do.

Oxonian · ‎16-04-2024

There is occasional mention on this Community of members e-mailing O2's CEO direct and their complaint being passed to an "Executive Resolutions Team". This is all quite opaque but if you Google "O2 executive complaints team" you will find a "X" (Tweet) of 27 June 2023 from O2 to a customer by the name of Katy Evans that confirms the existence of that team and gives their contact details.

This community's spam filters mean that I cannot post a link to the "Tweet" - sorry - but at least you now know what you are looking for !

Please keep us informed of developments.