Paying device plan in full

[WhiteKaren]

The o2 app doesn’t let me pay my device plan off in full, the only options it gives me are to pay the normal monthly amount or a lower amount. I only other option it gave was to pay device plan and upgrade to new device.

the o2 website was just the same, no option to just pay the device plan in full.

why is the only option to phone o2 voice call number? That’s no good for people with hearing issues or anxiety problems.

Phone up and you get Automated crap telling you it’s easier if you go online and use o2 website, yeah right.

then you get music playing for over half a hour, then when a human being finally answers, it’s always someone who speaks broken English & can’t do their job properly.

[MI5]

@WhiteKaren 

It's because it's a regulated credit agreement and as such, needs the correct paperwork filling in.

[WhiteKaren]

Don’t be ridiculous, every other company allows their customers to use their apps or websites to pay their balance in full, no one uses paper these days, it’s all online, digital 

[MI5]

I don't make the rules, I just tell you what they are and I'm never ridiculous.

[Breanna]

Were you able to get in touch with O2 about paying off your device @WhiteKaren?

[Sam011]

O2 only allow to pay partially or upgrade. You can choose upgrade option then they ll ask to clear device money and change your number to sim only plan