Payg

[Anonymous]

How about putting the correct instructions in the payg sim pack

Here's what it tells me to do......To top up to online O2.co.uk/topup doesn't work can't phone CS of payg phone no credit.

Phoned of landline to be told 1st top up must be via voucher, no mention of that in sim pack

The idea was to try O2 with a view to opening two accounts, if you can't get instructions correct in sim packs maybe I won't bother.

[MI5]

The 1St top up via voucher is something that we identified on here as being necessary.
Sounds like CS are reading the forum to get advice now

[Cleoriff]

I am going to want clarification on this @Toby We have seen it mentioned before many times about using a voucher to top up first time... If this is actually the case then I want to change the Ways to Pay guidelines (as these include payg advice)

[MI5]

It is but up to now o2 have denied it.
Looks like CS have finally accepted it though.

[Cleoriff]

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@MI5 wrote:
It is but up to now o2 have denied it.
Looks like CS have finally accepted it though.

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I asked for clarification about a year ago and was told it didn't need to be a voucher...but it is certainly looking as if they do.

[MI5]

We all know it is required......
The system may not be set up that way though so they either need to fix the glitch or advise correctly.

[Cleoriff]

I am going to ask to edit the Ways to Pay guidelines anyway. I think adding 'It may be advisable to use a voucher to top up in the first instance' ...will cover it.

[MI5]

For sure.

[jonsie]

Have to agree about the first top up. Why should people have to buy a voucher?
Just as an aside though, the top up line is 4444 and is free.

[Cleoriff]

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@jonsie wrote:
Have to agree about the first top up. Why should people have to buy a voucher?
Just as an aside though, the top up line is 4444 and is free.

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Yes but I want to make sure everything is correct in the guidelines. Whether it should be a voucher or not, fact remains some people are being told this is what they need to do....