Overspent?

[760]

Iam on a sim contract and never overspent.ive had texts and emails from o2 saying I'm overspent by £150 I've not made any international calls or premium numbers no one else has used my phone  so I'm extremely upset as I can't find out whats happened til my next bill date.so I have to pay a bill and I don't know why?This is so wrong.Had anyone else had this?

[madasaf1sh]

@760 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it #Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Bambino]

@760 

You can also contact the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support