Outstanding customer service!

Ellyan · ‎01-06-2018

Just had to say what excellent service I received from one of the Pay and Go team whom I spoke to by phone today. I wish I could remember his name but sadly not. However it was to do with topping up my phone balance. My card was constantly being rejected. He couldn't have been more kind and helpful. I hope he realises who it was, and accepts this big 'thank you' from me!

jonsie · ‎01-06-2018

Good to hear 😃

@Marjo @EmilieT will pass this on.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎01-06-2018

I'm sure we can find him for you.

@Marjo @Martin-O2 @EmilieT will be in touch for more details

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎04-06-2018

Cheers @jonsie and @MI5 for the mention!

It's great to hear you had such a good experience @Ellyan, thanks for sharing it with us. I'm sending you a PM (private message here on the Community) to get some more info and make sure your feedback goes to the right team

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Marjo · ‎04-06-2018

This made my morning, thanks for posting your positive feedback @Ellyan!