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Oneplus 2 not receiving 4G/LTE

Anonymous
Not applicable
Hello my oneplus 2 seems to be constantly stuck on H. I have checked the 4g coverage for my area and it seems strong.
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MI5
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Yes, it should do so I suggest you call cs and ask them to enable 4g on your account.
Some users, esp if you have just changed tariff's, have it missed off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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Can your phone receive 4g on Band 20 which is the o2 4g band?

http://willmyphonework.net/

NB, o2 also uses Band 3 (1800) in some areas but not all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Do you have a 4G sim and tariff?
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MI5
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oneplus.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
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Anonymous
Not applicable
I have the ONE A2003 model which should receive 4g
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Anonymous
Not applicable

Screenshot_20160716-170957.png

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MI5
Level 94: Supreme
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Yes, it should do so I suggest you call cs and ask them to enable 4g on your account.
Some users, esp if you have just changed tariff's, have it missed off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 9
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MI5
Level 94: Supreme
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Sorry, forgot contact us link http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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If you have a 4G tariff (most are these days) then it certainly sounds as though it needs to be enabled on your account. You need to call preferably rather than use live chat.

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Message 9 of 9
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